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  1. LEGOLAND Florida Resort - Theme Park and Water Park
  2. Theme Park & Water Park
  3. Booking Help

Booking Help

Help with making and changing bookings

  • I cannot find my booking reference for tickets / cabana?
  • How can I get a refund on tickets, I have purchased incorrectly?
  • How does the Print@Home and Mobile Ticket work?
  • What if my transaction fails due to an error regarding my billing address?
  • How do I buy a ticket?
  • What if I receive an error adding an item to my cart?
  • I have not received my ticket email confirmation, what should I do?
  • Can I upgrade a complimentary ticket to include a second day and/or LEGOLAND Water Park admission?
  • Can I change the date of my visit?
  • Can I receive a refund on my purchase of online tickets?
  • Can we use gift cards or pre-paid credit cards for the purchase of tickets and pass products online?
  • When will I receive the email with my tickets I have paid online?
  • Why has my payment failed?
  • I have two paid for ticket bookings?
  • It won't let me book my tickets online?
  • What types of payment cards do you accept online?
  • Can I make a provisional ticket booking?
  • I would like to change the date of my tickets?
  • I would like to cancel my booking?
  • I have purchased tickets for someone else, how do they collect their tickets?
  • Do you offer e-ticket / print at home option?
  • I haven't received my print at home tickets?
  • Can I purchase tickets to Cypress Gardens only?

LEGOLAND® Florida Resort is a multi-day vacation destination built for kids 2-12. Located in Central Florida’s Winter Haven, just 45 minutes from Orlando and Tampa, the resort includes an interactive, 150-acre theme park with more than 50 rides, shows and attractions inspired by popular LEGO® brands and characters, LEGOLAND Water Park and a world-famous botanical garden. LEGOLAND Hotel, located just steps from the theme park entrance, features 152 rooms and suites, each with its own LEGO theme. LEGOLAND Beach Retreat is a lakefront resort with 83 themed bungalows offering 166 separate rooms. Prices, times and schedules are subject to change without notice. LEGO, the LEGO logo, the Minifigure, DUPLO, the DUPLO logo, LEGENDS OF CHIMA, the LEGENDS OF CHIMA logo, the FRIENDS logo, the MINIFIGURES logo, MINDSTORMS, the MINDSTORMS EV3 logo, NINJAGO, the NINJAGO logo, NEXO KNIGHTS, and the NEXO KNIGHTS logo are trademarks and/or copyrights of the LEGO Group. ©2021 The LEGO Group. All rights reserved.
Star Wars™ and all characters, names and related indicia are © 2021 Lucasfilm Ltd. & TM. All rights reserved.
LEGOLAND FLORIDA RESORT IS PART OF THE MERLIN ENTERTAINMENTS GROUP (LONDON: MERL).