Hurricane Policy
The safety of guests and Model Citizens is our highest priority.
If the National Hurricane Center issues a tropical storm or hurricane warning for the Central Florida area — or for your place of residence — within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.
This policy applies only to LEGOLAND Florida Theme Park tickets, LEGOLAND Water Park tickets, Peppa Pig Theme Park Florida tickets and LEGOLAND Pirate Island Hotel, LEGOLAND Hotel or LEGOLAND Beach Retreat reservations booked directly with LEGOLAND Florida Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations.
If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.
Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.
Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center from 9 a.m. to 5 p.m. Monday - Friday and 10 a.m. to 6 p.m. on Saturday and Sunday, Eastern Standard Time at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.
For all ticket-related inquiries, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.
For more on our Hurricane Policy, Please click HERE.