First of all, don't panic. All you need to do is visit your issuing attraction. The admissions team will look you up on the system and print you off a new card. Please note that an administration fee of $20 applies for each card reprinted. You will need to bring with you a form of photographic ID. Please note the fee still applies if your pass has been stolen.
If you are unable to visit the issuing attraction, visit the contact us section on this website and we'll help as quickly as possible.