If you purchased Flex Cancellation within 24 hours of your booking, you may change or cancel your reservation up to 4 P.M. Eastern Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply.
If cancellation occurs by 4 P.M. Eastern Time 5 days prior to scheduled arrival date, then deposit is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee.
If cancellation occurs after 4 P.M. Eastern Time 5 days prior to scheduled arrival date, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. Refunds may take 1-2 weeks to process.
Please note: if you made your booking within 5 days of arrival, Flexible Cancellation was not offered because you were already inside of the no cancellation/no change period.
All modifications and cancellations must be made over the phone. These cannot be accepted via email/chat.
For Modifications please call 888-690-5346 Option 2 for Florida.
For Cancellations please call 877-534-6727.
Our full hotel policy terms & conditions can be found by clicking HERE!