Payments normally fail when the information provided does not match that which is held by your bank. Here are some things to remember when booking online: The address and Zip Code you enter needs to be the same as the billing address for the card. This is where the bank statements are sent. Please note the security code for an American Express card consists of four digits on the front of the card. If you have attempted a few times with a card, you may need to close the website and try again later that day as the card may have been made inactive for this site and check with your bank. If you are still experiencing problems, please contact your bank to confirm you are entering the correct details when attempting to make a booking.
Articles in this section
- I need to reschedule my stay?
- Do I get a discount on hotel stays if I have an annual membership?
- I made a reservation and paid 50% of the total. How can I pay the remaining balance?
- How do I book a room only stay with my Annual Pass?
- Does our reservation include complimentary breakfast?
- How can I book a Hotel room?
- Is the Resort fee per person including Children?
- I booked the wrong dates for our vacation and need to change them. How do I do this?
- I want to add an additional night to my reservation, how do I do this?
- I would like to change the Theme of our room during our stay?