I would like to cancel my booking? Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. We do however understand that due to some circumstances, you may need to change the date of your visit. Please reach out to us on 855-448-1234. Was this article helpful? Related articles I would like to cancel my hotel booking? Can I change or cancel my reservation once I have booked it? What is the Vacation Cancellation Policy? Can I receive a refund on my purchase of online tickets and pass products or my cabana purchase? I booked my tickets on the wrong date. Can I change the date of my visit?