I would like to cancel my booking? Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Related articles I would like to cancel my hotel booking? What is the Vacation Cancellation Policy? Can I change or cancel my reservation once I have booked it? Can I receive a refund on my purchase of online tickets and pass products or my cabana purchase? What if I don’t receive my confirmation email after I make my reservation online?